Even before building the structure of your quality system, work with your team to define the concrete and objective goals for every process you follow and keep a written track of working procedures and the strategies behind. If the company is aware of how and why things are done, the implementation of the QMS shapes naturally around the previous work done.
When designing the QMS structure, you’ll need to define a clear and concise goal. Having a clear picture of all the existing processes in your company will help redefine them if they do not organically respond to global scope. This is important to clearly identify and limit the applicability of the QMS to the company processes.
For a quality system to truly deliver results, it can’t remain as good intentions written in paper. It must truly speak to the company staff and most specially to the leadership figures, who with their example and involvement will engage the rest of the team. Quality means, first and foremost, a true engagement with the company values and goals as this is the only way to achieve the expected results.
This aspect has become even more important for final certification. The auditor should feel the involvement of the upper management in the Quality Management System. This is one of the most important changes of ISO 9001 version 2015.
The employees shall show enough awareness of the company goals and the relevant aspects of the QMS to their position, so that they can perform their daily activities bearing in mind the importance of quality for the organisation.