Quality

On February 3 of 2020, we achieved one of our strategic goals for 2020: obtain the ISO 9001:2015 certification. This milestone is of utter importance for DMD Solutions, since it does not only validate that we have well-defined and organized processes, but it also ensures to our customers that our day-by-day work meets the requirements of a worldwide recognized standard such as the ISO 9001.

Key Principles of our Quality Management System

At DMD we believe in the seven key principles of quality that guide the everyday work through the process of continuous improvement.

Quality is oriented to a process approach.

The processes at DMD Solutions can be observed below
STRATEGIC MANAGEMENT
STRATEGIC MANAGEMENT
QUALITY MANAGEMENT SYSTEM
QUALITY MANAGEMENT SYSTEM
-  Quality Policy
-  Leadership and commitment Context 
-  Context of Organization Objectives
-  Objectives & Planning
-  Key Parameter Indicators
-  Management Review Planning
-  Planning of changes

-  Quality Policy...
-  Customer satisfaction
-  Internal & External audits
-  Management of documentation and records
-  Non-conformity outputs and corrective actions
-  Know-how management
-  Communication
-  Risk management
-  Management of opportunities

-  Customer satisfaction...
REQUIREMENTS OF INTERESTED PARTIES
REQUIREMENTS OF INTERESTED PARTIES
CUSTOMER'S
NEEDS
CUSTOMER'S...
       COMMERCIAL / BUSINESS
       ACQUISITION
COMMERCIAL / BUSINESS...
CUSTOMER'S
SATISFACTION
CUSTOMER'S...


      
-  HR & Personnel Management
      -  Personnel Training &                          Qualification
      -  6-month reviews
-  HR & Personnel Management...

    -  Suppliers Evaluation
    -  Management of purchases     
    -  Tracking of orders
-  Suppliers Evaluation...


      -  Server maintenance
      -  Privacy policy
      -  Customer data management
      -  Security backups
      -  Fire extinguishing & Signaling
      -  Air conditioning
      -  Fire extinguishing & Signaling
      -  Air conditioning
-  Server maintenance...
SOFTWARE DEVELOPMENT 
IN RAMS
SOFTWARE DEVELOPMENT...
HUMAN RESOURCES
HUMAN RESOURCES
PURCHASING
PURCHASING
MANAGEMENT OF 
COMPUTERIZED & EMERGENCY
SYSTEMS
MANAGEMENT OF...
STRATEGIC PROCESSES
STRATEGIC PROCESSES
OPERATIVE PROCESSES
OPERATIVE PROCESSES
AUXILIARY PROCESSES
AUXILIARY PROCESSES
ENGINEERING SERVICES 
IN RAMS
ENGINEERING SERVICES...

FEEDBACK FROM
INTERESTED PARTIES

FEEDBACK FROM...
INTERESTED PARTIES
INTERESTED PARTIES
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Yearly Quality Plan

In order to correctly maintain and keep up-to-date all the Quality documents and records, the following scheduled tasks have to be performed every year. These tasks can be also found in the company’s calendar.

JANUARY
JANUARY
FEBRUARY
FEBRUARY
MARCH
MARCH
APRIL
APRIL
MAY
MAY
JUNE
JUNE
JULY
JULY
AUGUST
AUGUST
SEPTEMBER
SEPTEMBER
OCTOBER
OCTOBER
NOVEMBER
NOVEMBER
DECEMBER
DECEMBER
Customer Satisfaction Survey for New Clients (for last year)
Customer Satisfaction Survey...
Trimestral Update of Quality Objectives + Indicators
Trimestral Update of Quality...
Trimestral Emergency Systems Revision
Trimestral Emergency Systems...
Trimestral Update of Quality Objectives + Indicators
Trimestral Update of Quality...
Semesterly Review Action   Plan & Non-Conformities
Semesterly Review Action   Pl...
  Trimestral Emergency Syst. Revision 
  Trimestral Emergency Syst. Revision 
  Semesterly Update Training Plan       
  Semesterly Update Training Plan       
  Semesterly Review of QMS                
Semesterly Review of QMS...
Trimestral Update of Quality Objectives + Indicators
Trimestral Update of Quality...
Trimestral Emergency Systems Revision
Trimestral Emergency Systems...
  Semesterly Review of QMS                
Semesterly Review of QMS...
Customer Satisfaction Interview with Old Clients (for last year)
Customer Satisfaction Intervi...
Trimestral Update of Quality Objectives + Indicators
Trimestral Update of Quality...
  Annual Emergency Syst. Revision           
Annual Emergency Syst. Revision...
Semesterly Review Action   Plan & Non-Conformities
Semesterly Review Action   Pl...
   Semesterly Review of QMS    
   Semesterly Review of QMS    
  Semesterly Update Training Plan             
Semesterly Update Training Plan...
  Annual Supplier Evaluation                      
Annual Supplier Evaluation...
  Annual Update of Risks                            
Annual Update of Risks...
  Annual Review of Rules&Specifications   
  Annual Review of Rules&Specifications   
     Management Review     
     Management Review     
          External Audit           
External Audit...
   QMS Performance and Efectiveness to all Employees   
   QMS Performance and Efectiveness to all Employees   
           Internal Audit           
Internal Audit...
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